Returns
We strive to offer you the best in home and fashion, and hope that you're 100% satisfied with your purchase from Batik!
IN-STORE & ONLINE RETURN POLICY
In-Store Returns
Please note that we updated our return policy as of February 1, 2024. Customers now have 7 days from purchasing their item to return it for a full refund to the original payment method. After the 7 days expire and up to 30 days from the purchase date, we can either exchange your item or offer store credit.
After 30 days have passed, we unfortunately cannot accept your return and appreciate your understanding.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase via text or email.
If you wish to return an item that was exchanged, the original purchase date will be used to enforce our return policy. For example, if you exchange something within 7 days of purchase, and wish to return that exchanged item after the 7 days have expired, you will receive store credit as your form of refund.
Items on sale, jewelry, and baby apparel and items are FINAL SALE and are not eligible for return or exchange.
Online Orders
We will happily accept online returns or exchanges on full price, unworn, unwashed, unaltered merchandise with tags postmarked for return within 10 days of delivery. Once the return has been accepted from our team, we kindly ask that you ship it back to our storefront within 24 hours and send your tracking information via email to hello@batikchicago.com.
Please note that we do not offer free returns.
To be eligible for a return, please email us at hello@batikchicago.com BEFORE sending your order back to us. As, a small business this helps us manage our inventory. After reaching out, kindly ship your order back to us at 3746 N Southport Ave, Chicago, IL 60613.
You will receive an email from us once we have received your return in-store and processed the refund or exchange.
Local Pick-Up
We love that we can offer our Chicago shoppers an in-store pick-up option! Please note that this is only available during store hours Wednesday-Sunday.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (special orders or monogrammed items), and gift cards. Please get in touch if you have questions or concerns about your specific item.
MIRANDA SUERTH
Visual Merchandiser, Lead Stylist and Model
Why did you join Batik?
I love everything the store stands for & Katie has done an incredible job creating a beautiful space that inspires women to elevate their wardrobe and evolve their personal style! I love the aesthetic and I personally resonate with aspiring for my whole life to be blue and white- my wedding colors were blue and white in June! I love the Southern touch to the store and joke with my friends that I was meant to be born in the South. (From Ohio). I’ve always loved fashion & working in retail has allowed me the space to help women feel their best & most confident. Clothes are so much more than just what you wear and I love nothing more than making a connection with a customer and knowing they are leaving feeling their best & adding beautiful, quality pieces to their wardrobe.
How would you describe your style?
Classic, modest & timeless are what I strive for when I’m buying wardrobe staples. I love to have fun with color and am so excited to be working in a space with so many inspiring colors & patterns and can’t wait to see how that transfers over to my personal style and inspires me to dress!
I love pink, bows & floral but can’t resist an all black look come Fall & Winter. I try to balance all sides of my style with the weather & my mood and most importantly try to wear things I feel the most confident in. My style is forever changing and another reason I love working in retail! I’m constantly inspired by new items, customers & the store itself!
Favorite brands we carry?
I adore Hunter Bell, Pink City Prints, Mesiza & Mille. They all carry beautiful designs that showcase all of my favorite things!
Keara Weiss
Inventory Manager and Lead Stylist
Why did you join Batik?
I joined Batik because I love that it's a small woman-owned and run store that carries great quality pieces to spice up anyone's wardrobe with fun colors and patterns. I love the small store atmosphere and being able to help customers one-on-one!
How would you describe your style?
I would say that my personal style is casual romantic with a bit of feminine edge. I love interesting sleeves, flowy skirts, florals, stripes, and sparkles! Definitely also wear my fair share of black, a classic!
Favorite brands we carry?
My favorite brands are Smith & Quinn for their amazing fabric, Pink City Prints for the most gorgeous prints, and Anna Cate for their stunning designs and colors. Can't go wrong with any piece from those brands!
Whitney Hedge
Stylist
Why did you join Batik?
I was fortunate to work with Katie when she was at the University of Chicago and I’m looking forward to working with her again, and supporting a local, woman-owned, small business.
How would you describe your style?
As someone who is either at the gym or outside with my dogs or working from home, athleisure wear is my go to style.
Favorite brands we carry?
As a dog mom, I love the Foggy Dog. I also really enjoy the earrings by Asha and the cute greetings card by SprinkArt Co!
Nancy Burrow McHugh
Model
Why did you join Batik?
Batik is such a bright spot in the city. I love the focus on carrying and supporting other small, female founded brands. There's no other store in the city like it and I love being a part of this energetic, fun team!
How would you describe your style?
Colorful and classic, but with a twist.
Favorite brands we carry?
Olivia James, Oliphant & Lele Sadoughi.
Lucy Owen
Seasonal Stylist
Why did you join Batik?
I joined Batik because of it's amazing overall environment, whether that be how welcoming it is or how beautiful the clothes and store is, along with the sense of community I’ve already felt within it!
How would you describe your style?
My style is definitely more coastal, and minimalist! I try to find super cool unique pieces to spice up my wardrobe which Batik has quite a bit of, paired with good timeless basics, of course.
Favorite brands we carry?
My favorite brands Batik carries are definitely Pink City Prints, Oliphant, and every single jewelry brand is gorgeous!